Privacy Policy
Privacy Policy for The Party Popup
Effective Date: September 13, 2023
1. Introduction
Welcome to The Party Popup's Privacy Policy, tailored to comply with Canadian data protection regulations. This document outlines how we collect, use, store, and protect your personal information when you interact with our website. Your privacy is important to us, and we want you to fully understand how we handle your data and your rights regarding it.
We've made every effort to make this policy clear, but if you have any questions, please don't hesitate to contact us. We may update this Privacy Policy periodically, so please check our website for the latest version. The date of the last update will always be displayed at the end of this notice.
2. Who We Are
The Party Popup is your premier online destination for all your party supply needs in Canada and beyond. Our legal business name is registered as follows:
1908088 Alberta Ltd
142 Topaz Gate,
Chestermere
Alberta T1X0B1
Phone: +1 587 735 3223
Email: cheers@thepartypopup.ca
For questions or concerns regarding your personal information, please feel free to contact us via post, email, or phone.
3. Legal Bases for Data Processing
In compliance with Canadian data protection laws, we want to explain the legal justifications for collecting and processing your personal information. The Party Popup relies on the following legal bases:
- Consent: For example, when you opt-in to receive email newsletters or special offers, we collect your information with your consent. You can withdraw this consent at any time.
- Contractual Obligations: When you place an order, our Terms and Conditions form a contract between you and The Party Popup. To fulfill this contract, we need specific information, such as your delivery address and payment details.
- Legal Compliance: To meet legal requirements, such as issuing GST invoices, we may collect and store certain information, like customer details.
- Legitimate Interest: In some cases, we may send marketing materials to previous customers if the products are similar to their previous purchases, and it doesn't significantly impact their rights or interests. You always have the option to opt-out.
4. When Do We Collect Your Personal Information?
We collect personal information from you when:
- You create an online account.
- You place an order, either as a registered user or guest.
- You request a catalogue.
- You sign up for our newsletter or blog.
- You contact us with queries or feedback.
- You enter prize draws or competitions.
- You comment on or review our products and services.
- You interact with our website, including your computer's IP address and the use of cookies.
5. Types of Personal Information We Collect
We may collect the following types of personal information:
- Name and address details.
- Email address.
- Payment card information (handled securely by payment service providers).
- Optional: landline or mobile phone number.
- Optional: dates of birth of your children (for tailored birthday-related communications).
6. Additional Information We Collect
We also collect technical information about your internet connection, browsing habits on our website, and interactions with our marketing emails and SMS. This helps us improve your online experience.
7. How We Use Your Personal Information
We use your personal information primarily to fulfill our contract with you, which includes:
- Delivering your order.
- Confirming payment and preventing fraud.
- Sending you order-related communications.
- Providing you with marketing information, newsletters, special offers, and seasonal updates.
- Gathering feedback to improve our products and services.
You can easily unsubscribe from marketing communications at any time.
8. How We Protect Your Information
The security of your information is paramount to us. We use secure technologies to protect your data, including encryption and secure access controls. Our IT systems are regularly monitored for vulnerabilities and attacks.
9. Information Retention
We retain your personal information for as long as necessary for the purpose for which it was collected. For example, we keep order information for up to six years for tax and VAT purposes. After this period, your data is either deleted or anonymized for analysis and planning.
10. Sharing Your Personal Information
We may share your personal information with trusted third parties for the purpose of processing your orders, direct marketing, or enhancing our website. We never sell your information for marketing purposes.
11. Data Processing Locations
While most of your data is stored on servers in Canada, it may be necessary to share data with third parties outside Canada. We ensure they uphold equivalent standards of data protection.
12. Control Over Direct Marketing
You can control the use of your information for direct marketing:
- Opt-out during the order process.
- Unsubscribe from email marketing via the provided links.
- Request not to receive printed catalogues.
- Contact us to change your preferences.
13. Your Rights Over Your Information
You have several rights regarding your personal information, including:
- Accessing the information we hold about you.
- Correcting inaccurate or incomplete information.
- Requesting the deletion of your information (where applicable).
- Stopping the use of your information for direct marketing.
- Withdrawing previously given consent.
To exercise these rights or if you have any questions, please contact Customer Services at The Party Popup.
14. Terms and Conditions
For our full Terms and Conditions, please refer to our [Terms and Conditions](link-to-terms-and-conditions) page.
Last Updated: September 13, 2023
Thank you for choosing The Party Popup. We're here to make your celebrations special while respecting your privacy and complying with Canadian data protection regulations.